Payment & Shipment
Payment & Shipment
- Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
- Our e-store only accepts orders for delivery in Hong Kong to the specified billing address.
- Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
- If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery.
Delivery service
Minimum order requirement of HK$2,000 per order for one delivery address in Hong Kong Island or Kowloon side, and HK$3,000 per order for one delivery address in New Territories. And buyers need to pay HK$200 for delivery to Hong Kong Island or Kowloon side and HK$350 for delivery to New Territories per order per address in case not meet our minimum requirement. No delivery to Outlying Islands.
Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung. This service is available from 10am to 5pm between Monday and Friday (excluding public holidays) at one of the following timeslots:
– Morning: 10pm to 2pm
– Afternoon: 2pm to 4pm
Should you have any inquiry about delivery, please feel free to contact us
Next Day Delivery
For successful orders placed at our e-store between 9am to 2pm between Monday and Friday (excluding public holidays) and confirmed by us via email, the estimated time for delivery to your specified billing address will be on the following business day during your selected timeslot (except Sundays and public holidays).
For orders placed after 2pm on Saturday, Sunday or any public holiday, the earliest estimated delivery date will be the day following the next business day.
We will deliver as scheduled to the best of our ability. Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.
Delivery service is not available:
– at non-permanent address, restricted areas, outlaying islands, hotel guest rooms, ports, marinas and warehouses;
– at premises above 4th floor of a building which are not accessible by elevator for delivery of 5 cases or more; and
– where there are no authorised or legitimate unloading area within 50 metres of the building of the delivery address.
After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.
If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).。
All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.
In case of any dispute, our determination shall be final.